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Reformology Studio Policies

Arrival & Check-In

  • Arrive 10 minutes early (15 minutes for your first class).

  • Check in with your instructor or front desk.

  • Shoes off—store under lockers, benches, or in cubbies.

  • Store all belongings, including phones, in a cubby.

  • Pick your reformer or mat, have grip socks and water ready, and use that wait time to stretch, breathe, or chat with your neighbors.

  • Injuries or special needs? Let your instructor know—we’ve got you!

Late Arrivals

  • Studio doors shut at the start of class, but you have 5 minutes to enter after class starts. 

  • No late entry for group classes. This protects safety, class flow, and everyone’s experience.

  • Private sessions may allow late entry at the instructor’s discretion.

Cancellations & Rescheduling

  • Make all changes ≥15 hours in advance via the app or website.

  • Late cancellations (<15 hours) = $15 fee; no-shows = $30 fee and forfeited credit. For private appointments it's $30 late fee and $60 no-show. 

  • Switching or canceling within 15 hours? Contact us @ info@refromologypilates.com—we’ll help when possible.

  • Studio cancellations (including weather) automatically return your credit.

Memberships & Packages

  • Non-refundable, non-transferable.

  • Packages have expiration dates; unused credits do not roll over.

  • Memberships reset at the start of each billing cycle; unused classes expire.

Refunds

  • All sales are final.

  • Credits may be issued only for transaction errors or defective retail items.

Guest Passes

  • Based on Membership

  • Valid 30 days from start of your cycle—cannot roll over, unless specified on the membership terms.

Booking & Payments

  • Book classes in advance through the app. Walk-ins are also welcome with a 20 minute window before class starts to ensure we safely and correctly .

  • Classes must be prepaid (drop-ins, packs, or memberships). Cash/checks not accepted.

Attire

  • Wear semi-fitted activewear so instructors can see your form. Layer as needed.

  • Avoid zippers or dangling jewelry—they can damage equipment.

  • Tie back long hair for safety.

  • Grip socks are required (available to purchase in-studio).

  • Bring a water bottle for our water station.

  • Please avoid strong perfumes or scents—some clients are sensitive.

Photo & Media

  • No recording, filming, or streaming during class without written approval from management.

  • Selfies and photos are welcome before or after class with everyone’s consent.

Waitlist

  • Waitlist uses a class credit (or drop-in).

  • If a spot opens, you’re automatically enrolled and notified with a one hour cut off before class.

  • Can’t attend? Remove yourself to avoid automatic enrollment.

  • Credits or drop-ins returned if you don’t get in.

Class Schedule & Instructor Substitutions

  • Instructors and times may change; updates sent via app, email, or text.

  • Same instructor is not guaranteed for every class.

Health & Safety

  • Always disclose injuries or medical conditions.

  • Notify us if pregnant, postpartum, recovering from surgery, or managing a condition.

  • Instructors may modify or stop exercises for safety.

  • Stay home if unwell, symptomatic, or within 24 hours of a fever.

  • Maintain hygiene and wipe down equipment after use.

Age Restrictions & Minors

  • No children or non-participating guests in the studio during class.

  • Reformer classes: 16+ | Mat classes: 12+ with a parent.

  • Minors must have their own account, signed waiver, and booking through the app.

Liability

  • Participation is at your own risk. Reformology is not liable for injury, illness, or property damage.

Communication

  • Best way to reach us: email: info@reformologypilates.com or text us at 678-968-2436.

  • Social media is for inspiration and community. We encourage you to post content and inspiring experiences of your journey with us.

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